13 Results for : michelli

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    Secrets: The Michelli Family Series, Book 1 , Hörbuch, Digital, ungekürzt, 1109min
    Adored for her sweeping Rocky Mountain Legacy series, Kristen Heitzmann inspires countless fans with her tales of Christian faith and romance. The search for a family secret drives Lance Michelli to the old villa once owned by his grandparents. But its present owner, Rese Barrett, is independent enough, and beautiful enough, to derail his efforts, distract his heart and stir his faith. ungekürzt. Language: English. Narrator: Katherine Kellgren. Audio sample: https://samples.audible.de/bk/reco/002010/bk_reco_002010_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    Unforgotten: The Michelli Family Series, Book 2 , Hörbuch, Digital, ungekürzt, 931min
    Kristen Heitzmann is a best-selling author and Christy Award finalist. Her novels have thrilled and inspired fans across the country. Unforgotten continues the poignant search for truth that began in Secrets. Rese Barrett and Lance Michelli have agreed to run her Sonoma B&B as partners. But Lance is still driven to unravel the mystery behind papers he found buried in the basement there: papers left by his grandfather, who built this house two generations ago. Now they have gone to Lance's family in New York to find some answers. ungekürzt. Language: English. Narrator: Katherine Kellgren. Audio sample: https://samples.audible.de/bk/reco/002907/bk_reco_002907_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    Echoes (The Michelli Family Series Book #3)
    Echoes (The Michelli Family Series Book #3) ab 6.49 € als epub eBook: . Aus dem Bereich: eBooks, Belletristik, Erzählungen,
    • Shop: hugendubel
    • Price: 6.49 EUR excl. shipping
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    Secrets (The Michelli Family Series Book #1)
    Secrets (The Michelli Family Series Book #1) ab 5.99 € als epub eBook: A Novel. Aus dem Bereich: eBooks, Belletristik, Erzählungen,
    • Shop: hugendubel
    • Price: 5.99 EUR excl. shipping
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    Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System , Hörbuch, Digital, ungekürzt, 576min
    The number one New York Times and Wall Street Journal best seller! Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these best-selling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies.Now, Michelli turns his attention to one of the most complex, controversial, and critical industries - healthcare.In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.UCLA health system is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles:Commit to CareLeave No Room for ErrorMake the Best BetterCreate the FutureService Serves UsFrom administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability.The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they ser ungekürzt. Language: English. Narrator: Tony Craine. Audio sample: https://samples.audible.de/bk/acx0/233990/bk_acx0_233990_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People , Hörbuch, Digital, ungekürzt, 505min
    Lead your business the Starbucks way. Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli, author of the Wall Street Journal, USA Today, and Businessweek best seller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn - one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies. In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry: Savor and Elevate Love to Be Loved Reach for Common Ground Mobilize the Connection Cherish and Challenge Your Legacy Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book - from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer. In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges. ungekürzt. Language: English. Narrator: Joseph A. Michelli, Tom Parks. Audio sample: https://samples.audible.de/bk/brll/006131/bk_brll_006131_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    The Zappos Experience: 5 Principles to Inspire, Engage, and Wow , Hörbuch, Digital, ungekürzt, 512min
    Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it - and how you can do it in your industry. The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit - create bedrock company values Make it Effortlessly Swift - deliver a customer experience with ease Step into the Personal - connect with customers authentically S T R E T C H - grow people and products Play to Win - play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it. ungekürzt. Language: English. Narrator: Joseph A. Michelli, Tom Parks. Audio sample: https://samples.audible.de/bk/brll/006283/bk_brll_006283_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company , Hörbuch, Digital, ungekürzt, 492min
    When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: • Understanding the ever-evolving needs of customers• Empowering employees by treating them with the utmost respect• Anticipating customers' unexpressed needs and concerns• Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees - from the corporate office and hotels around the globe - Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. ungekürzt. Language: English. Narrator: Joseph A. Michelli, Tom Parks. Audio sample: https://samples.audible.de/bk/brll/006695/bk_brll_006695_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    Echoes , Hörbuch, Digital, ungekürzt, 794min
    CBA best-selling author Kristen Heitzmann writes emotionally gripping novels of faith and inspiration. This compelling sequel to her Christy Award-winning Secrets and Unforgiven is a poignant testament to the life-changing power of unselfish love and sustaining grace.Recovering from despair, Sophie Michelli leaves her close-knit Bronx family for her brother's villa in California's wine country. But as she enjoys a dinner date, Sophie receives a shocking call from someone in her past. ungekürzt. Language: English. Narrator: Katherine Kellgren. Audio sample: https://samples.audible.de/bk/reco/001888/bk_reco_001888_sample.mp3. Digital audiobook in aax.
    • Shop: Audible
    • Price: 9.95 EUR excl. shipping
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    Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way , Hörbuch, Digital, ungekürzt, 451min
    New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience. ungekürzt. Language: English. Narrator: Joseph A. Michelli. Audio sample: https://samples.audible.de/bk/brll/007642/bk_brll_007642_sample.mp3. Digital audiobook in aax.
    • Shop: Audible
    • Price: 9.95 EUR excl. shipping

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